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ForexTime.com ForexTime (Forex Time LTD) broker review.
Broker name: ForexTime. com (Forex Time LTD)
Server name: ForexTime
Evaluation is given 1-10 (10 very good):
The total value of the spread for daily trading in comparison with competitors: 8
Spread stability during the day: 8
Spreads during strong market movements (strong volatility): 8
The possibility of trading scalping: yes
The possibility of trading with middle and long term period only: yes
Weekend Spreads: 3
Bitcoin trading possibilities: no
Overall rating: 6,75
Results of spreads stability rating according pictures:
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International forex broker ForexTime (FXTM), has announced the launch of a new initiative with no-fee deposits and instant withdrawals, which is now available to all traders using the FXTM trading platform.
ForexTime clients can now enjoy trading the full amounts deposited into their accounts at no extra cost, since the international forex broker has vouched to refund its clients all extra fees charged by their payment processors during the deposit process. In addition to no-fee deposits, FXTM has also introduced new procedures that expedite the withdrawal process from clients’ trading accounts to their corresponding eWallet accounts, making their money available nearly instantaneously.
Head of Customer Relations Division Valeriya Kolesnik comments: “At ForexTime, client satisfaction has always been our number one priority. We understand that traders don’t like to pay fees on deposits to their trading accounts and for that reason we are offering no-fee deposits by refunding all charges incurred from our clients’ payment processors. Moreover the accelerated withdrawal processes for funds withdrawn to eWallet accounts highlight our company’s core value that - in forex trading - time is money.”
Understanding that time is of the essence in the currency markets, ForexTime always strives to provide efficient trading solutions that save traders time. With seven types of accounts and over 100 trading instruments, along with free market analysis and educational resources, FXTM keeps traders constantly updated with the latest tools and information they need on a daily basis.
Consumer Reviews
viktop,
Warri, Nigeria,
Jun 13, 2019,
Registered user
Fxtm is unreliable
Service use: Live
Length of use: over 1 Year
When it comes to funds withdrawal, fxtm is scam. My account officer would ignore me until I start calling all their numbers. They are smart in frustrating people
ayman-fathy2018,
Egypt,
May 14, 2019,
Registered user
excellent broker
Hello ,,,my account in forextime numbered 61261865
I am writing to say some points I would like to mention about fxtm
Actually, FXTM is the best company I traded with.
I traded with 5 brokers before, but FULL SATISFACTION is only with FXTM.
Thank you very much for accurate executions of trades, accurate doing suspended orders, excellent metatrader with no sudden stoppage and no common error, accurate candelsticks with no fake slippages. On the other hand, the live chat is the best I have ever seen, fast and supportive.
Moreover, I would like to say thank you for fast withdraw .
I recommend FXTM , and I think that it deserve more than 5 stars.
Adamayaz,
Bangalore, India,
May 2, 2019,
Registered user
Live chat not responding. Customer support is not AVAILABLE
My Client ID: 61153586
I tried to deposit from INDIA but no option of Local transfer is showing. I really disappoint with there service because there live chat also not working. I sent request of call back also not responded yet. I tried to contact them in many ways but not able to. I have experience with many broker and i trading with many brokers with friendly. Before deposit only we cant contact there help center then after our deposit if we couldn't able to connect means we struck with our money. So god saved me from this BROKER.
ElizeVenter,
South Africa,
Apr 26, 2019,
Registered user
Don't believe their "BONUS" trick. Because that is all it is, a TRICK to make you deposit money. Then they take the bonus back.
Stay away. They give you a 30% "BONUS" when you deposit money, only to take it away again if you do not trade enough according to them. Then its not a "BONUS", its a bloody loan and nothing else.
I am very dissappointed and would not recommend them to anyone. They are only in this for themselves but will make you believe they are the best out there. I think they are the worst.
Reply by ForexTime (FXTM) submitted May 2, 2019:
Dear ElizeVenter, thank you for your review. I am sorry to hear that you did not enjoy your experience with FXTM. We want to assure you that it is not our intention to disappoint our clients and as with all our promotions, we clearly label the terms and conditions of which you must read and agree to before entering the promotion.
If you have any other questions, please do not hesitate to contact our official customer support team. Alternatively, get in touch with your personal Account Service manager.
Thank you, your FXTM Team.
Mehedi,
Bangladesh, Bangladesh,
Apr 25, 2019,
Guest
Scam broker, manipulation broker, pure market maker, if u take their leverage after u gain they will reduce the leverage when prices are in the then u will not be able to trade
Reply by ForexTime (FXTM) submitted May 1, 2019:
Dear Mehedi, we want to get to the bottom of this but we're not able to find your client details. We want to understand what has happened and help, but we’ll need some more details from you first. Please log in to your MyFXTM account and submit the 'Trading Operations' form. Our dedicated team will get back to you with a detailed explanation of what happened within a maximum of five business days.
As a regulated broker, the Company does not interfere with Clients’ trading activity, nor does it manipulate the prices received from its Liquidity Provider. This goes against our corporate ethics.
Thanks again for your cooperation and understanding. For more information, please don’t hesitate to contact our official customer support team. Alternatively, get in touch with your personal Account Service manager. Thank you, your FXTM Team.
Jack,
Asia, China,
Apr 25, 2019,
Guest
All words no action broker. VERY BAD BROKER
Very bad support. The live chat will tell you " they passed your message into the other department" OR " Your account manager will contact you". Then Never get back to you!! Be warned. VERY BAD BROKER
Reply by ForexTime (FXTM) submitted May 1, 2019:
Dear Jack, we want to get to the bottom of this but we're unable to find your client details. We pride ourselves on our customer support and are very disappointed to hear your experience was not up to our high standards. Please could you get in contact with us so we can help investigate the matter. You can log in to your MyFXTM account and submit the 'Non-trading operations' form. Our dedicated team will get back to you with a detailed explanation of what happened within a maximum of five business days. Alternatively, you can contact us directly through our official customer support portals found on our website or get in touch with your personal Account Service manager. Thank you, your FXTM Team.
Ioanna90,
Italy, Italy,
Apr 21, 2019,
Registered user
bad experience unqualified staff
as a client enters in profit, they start sending URGENT COMMUNICATIONS that they do not have a suitable ID doc of the client, since they were claiming they could not see my personal code (they had my passport copy which is in a VERY GOOD condition where the personal code was present ). in the same e-mails they were urging to reply asap or in any case within the next 24h with the appropriate doc, or otherwise they would have closed my account! Few days later I closed my account by myself. this did not look reliable.
Reply by ForexTime (FXTM) submitted May 1, 2019:
Dear Ioanna90, thank you for your review. We want to get to the bottom of this but we're not able to find your client details. We want to understand what has happened and help, but we’ll need some more information from you first. Please log in to your MyFXTM account and submit the 'Non-trading operations' form. Our dedicated team will get back to you with a detailed explanation of what has happened within a maximum of five business days.
For more information, please don’t hesitate to contact our official customer support team. Alternatively, get in touch with your personal Account Service manager. Thank you, Your FXTM team.
FXManokey,
Nigeria,
Apr 8, 2019,
Registered user
FXTM is a transparent and honest broker and their front desk and chat are good
I have been with FXTM since inception. They are good and live up to their responsibility as efficient brokers. But for security measures, withdrawals would have been as fast as deposits in time. FXTM takes the success of their clients seriously as it is exemplified by organizing webinars and seminars regularly. Infact, each time I miss or fail to link up with their webinar, I simply login to myFXTM backend, get the YouTube version of it, download and reap the benefit. Surprisingly FXTM notified me of becoming one of their strategy traders perhaps after following my trading results for sometime. They say that their success is hinged on the success of their clients. Their education department must be spending a lot by sending their professionals across the continents to train new and old traders on trading strategies.
Reply by ForexTime (FXTM) submitted May 1, 2019:
Dear FXManokey, thank you for your wonderful review. We hope to keep maintaining your high standards for an excellent trading experience. If you require more support, please do not hesitate to contact our customer support team.
Your FXTM team.
Alexkf,
Canada,
Mar 30, 2019,
Registered user
I am not satisfied about FXTM
I am not satisfied about FXTM. Last week I had a critical low Margin Level around 1000% Sure I go to the website of FXTM, login and see that I can not deposit some money by Master Card. This is a terrible situation. The Chat is not working at all. It is absolutely not acceptable for broker company. What should traders do in that situation? It is very easy to lose all money from account.
About floating spread I know and understand the spread can be high for some time, 1-2 hours. But when spread is more than 2-3 months and still high, it looks like a scam from FXTM.
I am not satisfied about FXTM and I do not recommend it for traders.
Dec 27, 2018 - 1 StarBe aware. Spreads are very high and not acceptable. At website of FXTM the regular spread of EURGBP is 30 but really they do it 54 and more during 2 weeks then in any time. So your EA will not work properly. Regular spread with another Broker is 15-20 but not 54-56
I complained to Regulator but no success. I will leave that broker and would not recommend anyone to work with FXTM. It's a scam.
Reply by ForexTime (FXTM) submitted Jan 2, 2019Dear Alexkf, Thank you for your review. It is important for us to understand clients' feedback as this helps us improve conditions for everyone. Spreads on all our instruments are floating and not fixed, which means that they change based on market conditions. Because of this, spreads can be either lower or higher than the typical spread as stated in the contract specifications on our website. For more information, please contact our official customer support team or get in touch with your personal Account Service Manager,
Your FXTM team.
Reply by ForexTime (FXTM) submitted Apr 5, 2019:
Dear Alexkf, thank you for your review. We want to get to the bottom of this but we're not able to find your client details. We want to understand what has happened and help, but we’ll need some more information from you first. Please log in to your MyFXTM account and submit the 'Enquiry' form. Our dedicated team will get back to you with a detailed explanation of what has happened within a maximum of five business days.
For more information, please don’t hesitate to contact our official customer support team. Alternatively, get in touch with your personal Account Service manager. Thank you, Your FXTM team.
Thomaz,
Budapest, Hungary,
Mar 27, 2019,
Registered user
How to move forward, and start with bigger amounts with trust
I am relatively new client, so far am happy with their support, spreads are so and so , depends as they are floating, but for my level (new trader, no profit so far) am mostly concerned on the withdrawals . I have deposited the min and my withdrawal was a bit delayed with CC but successful at the end. was actually on chat all day, till i trust them. Am thinking on my next move though. Anyone funded bigger amounts? or other methods. could you give me some tips if any traders out there?
Reply by ForexTime (FXTM) submitted Apr 5, 2019:
Dear Thomaz, thank you for your review. We would love to have you attend one of our webinars and get a full scope of what we are offering. This would also give you the chance to speak directly with one of our experts and address any extra concerns you may have. For more information, please do not hesitate to contact our official customer support team or get in touch with your personal Account Service Manager,
Your FXTM team.
jjzones,
Delta, Nigeria,
Mar 20, 2019,
Registered user
They just hunt your stop-loss especially when you are not looking. If you have to use them, close your trade once its 20:00GMT or its equivalent in yo
I do not have any problem with this broker other than a few key issues. First offs, they hunt stoploss once it's 22:00GMT. They will widen their stop loss and make it flunctuate so much so that if you were not prepared, it will mess around and hit your stop-loss and to them its fair game. They might warn you of volatility but consider that as an early warning that they are going to make money off of most of their traders. I have video evidence to prove this. You see, I had opened another account with another broker (I reserve the name) and I looked at them side by side when I was investigating this thieving book markers called brokers then I noticed that there was no volatility with the other broker and then I looked at their spreads, whooping 38 pips and then in a split second it climbed to 79 and then upwards, well of course, it hit my stop-loss and I lost that trade (it was losing anyways). I just want to warn anyone out there about this broker. They are crafty, very crafty.
Reply by ForexTime (FXTM) submitted Apr 5, 2019:
Dear jjzones, we are sorry to hear you are still dissatisfied. As a regulated broker, the Company does not interfere with Clients’ trading activity, nor does it manipulate the prices received from its Liquidity Provider. This goes against our corporate and regulatory ethics.
If you have had an issue with your account, please log in to your MyFXTM account and submit the 'Trading operations' form, providing your trading account, order number and a detailed explanation of your issue. Our dedicated team will look into the issue and reply to you within five business days.
Thanks again for your cooperation and understanding. Please don’t hesitate to contact our official customer support team, alternatively, get in touch with your personal Account Service manager.
From your FXTM Team.
Alex FD,
Darwin, Australia,
Feb 27, 2019,
Registered user
Initial impressions and thoughts
Been a client for around 2 weeks now.
-Callback from agents is very good and timely.
-Their investment programs to invest or become an Investment Manager seems like a great idea. Time will tell if it's another scam that projects good returns, more people invest and then folks don't get their investment & returns back.
(at least funds 'seem' to go into an individual account, not a group account)
-On the investment performance side of the house, treat the performance curves with some caution. If you do look at the individual pages and numbers, for some of the stellar performers, things do not quite add up (last time I saw this, it was with a scam from Dubai, where at times trades were supposedly executed at prices where other platforms did not even go near them.)
- I have withdrawn funds (less than invested) and return to my CC was quite prompt.
- for GBP crosses and some other common 'minor crosses' spreads are huge (4-15 pips), those needs to be fixed.
- I find it unsettling that most of the reviews are only from the last 6 months (WEF Feb 19) for a company that's supposedly around since 2012 or so. And not many from different parts of the globe...
So overall, it's difficult to shake some of the bad feelings that unfortunately come up in the FX world when there are few inconsistencies.
Precis:
Service- very good
Trading spreads- good to poor in some pairs
Statistics handling- poor
Gut instinct- still a tad uncertain
Reply by ForexTime (FXTM) submitted Mar 1, 2019:
Dear Alex FD, thank you for your detailed review.
It is important for us to understand clients’ feedback as this helps us to improve conditions for everyone. We are happy to hear that you are satisfied with our customer service, and we would like to address some of the other points you have mentioned for clarity:
- With FXTM Investment accounts, all deposited funds are placed in a secure account, as we follow strict guidelines from our regulators.
- Price performance reflects the market and is not influenced by the company as this would go against our corporate ethics.
- Spreads are floating and can fluctuate based on market conditions. As one of the top currencies experiencing financial turbulence, the GBP can go through fluctuations due to current political and economic situations.
- Regarding your last point, we have been receiving reviews on since Jul 17, 2012, with a client from Argentina.
For more information, please don’t hesitate to contact our official customer support team. Alternatively, get in touch with your personal Account Service manager.
Thank you, your FXTM Team.
drkennis,
Awka, Nigeria,
Jan 4, 2019,
Registered user
These guys are working very well in my opinion.
FXTM Nigeria is a good Forex broker, and i'm writing because of the ease of withdrawals. My first withdrawal was delayed, because i was trying to withdraw through a direct local bank transfer instead of through my CC through which i made my first deposit, but after the issue was resolved, all my withdrawal was processed that same day. Personally i don't have issues with them. They're okay for me. Thanks
Reply by ForexTime (FXTM) submitted Jan 8, 2019:
Dear Drkennis, thank you for your wonderful review. We hope to keep maintaining your high standards for an excellent trading experience. If you require more support, please do not hesitate to contact our customer support team.
Your FXTM team.
Zar seeker,
KZN, South Africa,
Dec 25, 2018,
Registered user
Best Education
I have done clean business with Fxtm, those that say it is a scam you probably think that forex in it purest essence is a scam.
Dimsum,
Lagos, Nigeria,
Dec 19, 2018,
Registered user
Withdrawal in USD and not the previous NGN currency
Hello, I have submitted a withdrawal request in USD for about 2weeks without any credit to my account. I visited the Ikeja office only to be told that it's because my previous withdrawal was in NGN and the present withdrawal being in a different currency (USD) requires stages of approvals.
This situation is rather unfriendly to my circumstance. I please need an immediate resolution to my withdrawal request.
Reply by ForexTime (FXTM) submitted Dec 20, 2018:
Dear Dimsum, thank you for your review. We understand that you have made an enquiry at one of our local offices, but we would like to suggest alternatively, logging in to your MyFXTM account and submitting the "Deposits and Withdrawals" form. Our dedicated team will get back to you with a detailed explanation of what happened and provide any necessary resolutions within a maximum of five business days. For more information, please don’t hesitate to contact our official customer support team. Alternatively, get in touch with your personal Account Service manager.
Thank you, your FXTM Team.
Segun,
Lagos, Nigeria,
Dec 8, 2018,
Guest
FXTM Is Quite Good
From my experience with this broker, I've come to these deductions:
1.) Fxtm Nigeria processes withdrawals same day (if not in few minutes)
2.) Never had connection issues
3.) Local deposit in Nigeria was processed quickly
4.) Their call-me-back service is second to none. I've never experienced a better call back service in Nigeria.
5.) Their customer service reps seem to understand fxtm products, and discuss with customers, unlike other brokers whose live reps sound like robots (they only copy and paste whatever their management must have designed, irrespective of the question)
My trading account is 2048045, and this review is as honest as I can tell.
Reply by ForexTime (FXTM) submitted Dec 11, 2018:
Dear Segun, thank you for your wonderful review. We hope to keep maintaining your high standards for an excellent trading experience. If you require more support, please do not hesitate to contact our customer support team.
Your FXTM team.
Noka Ramathelesa,
Johannesburg, South Africa,
Dec 7, 2018,
Guest
Scam! Scam! Scam!
I recently opened an account with FXTM. Everything seemed to be smoothly running from the beginning. This got messed up today when I placed a buy order at 1.27819. The market did not reach that point according to their chart and other charts from different brokers but my trading history shows that the order had been executed on that level at 10:30 South African Time. I had lost all my money due to FXTM executing an order for me on the level I didn't request
Reply by ForexTime (FXTM) submitted Dec 11, 2018:
Dear Noka, we want to get to the bottom of this but we're not able to find your client details. We want to understand what has happened and help, but we’ll need some more details from you first. Please log in to your MyFXTM account and submit the 'Trading Operations' form. Our dedicated team will get back to you with a detailed explanation of what happened within a maximum of five business days.
As a regulated broker, the Company does not interfere with Clients’ trading activity, nor does it manipulate the prices received from its Liquidity Provider. This goes against our corporate ethics.
Thanks again for your cooperation and understanding. For more information, please don’t hesitate to contact our official customer support team. Alternatively, get in touch with your personal Account Service manager.
Thank you, your FXTM Team.
Worried,
Trader, Pakistan,
Nov 26, 2018,
Guest
Dear FPA members,
Recently I opened account with FXTM. I was contacted by the ASM on my cell phone to deposit via local transfer (an option provided by FXTM). When I emailed my ASM regarding details of local transfer he called me and said not to ask about local transfer details on email and rather contact him on Skype. It is suspicious for many reasons.
1. Why wouldn't he give the details on email?
2. Once amount is transferred to someone you don't know is risky practice.
Further, on live chat when I inquired them about my account details whether it is tagged under FCA regulation so the answer was "only residents of UK are covered under FCA regulations".
I will rather be cautious and advise others to perform all the due diligence before giving your hard earned money to someone.
Reply by ForexTime (FXTM) submitted Nov 30, 2018:
Dear Trader, We want to get to the bottom of this but we're not able to find your client details. We want to understand what has happened and help, but we’ll need some more details from you first.
Please log in to your MyFXTM account and submit the 'Non Trading operations' form. Our dedicated team will get back to you within a maximum of five business days.
If you have any other questions, please contact your personal Account Service manager.
Your FXTM Team.
Clive Thien,
kuala lumpur, Malaysia,
Nov 26, 2018,
Registered user
4th day Live in FXTM - 2/5
Short Version:
Pro:
1. Strategy manager system
2. I am from Malaysia. Compared to many other brokers, FXTM does offer easier deposit, and I hope easier withdrawal in future.
Cons:
1. Very inattentive customer service.
2. MASSIVE spread
3. In fact con#1 makes me post my review for the first time in FPA as I find it very hard to get their reply.
-------------------------------------
I have been trading with another broker for a few years, I can recall only 1 significant issue through these years, in which they fixed within half an hour. Have I not tried FXTM now, I would not know why my other broker is the leading broker in the industry.
What catches my attention is the copy trade system from FXTM and I would like to try it out as strategy manager. But all these issue that I faced highly discouraged me to proceed further, luckily I am yet to get my clients to deposit money in FXTM. (I manages small fund, but considered to explore strategy manager system in FXTM)
1. The response even through live chat is very slow. Whereby most answers are just standard copy paste reply. It makes me feel like it is very hard to get even just some quick and simple answer from FXTM.
2. I have sent a few email to FXTM support, but still no reply after quite a while:
Ticket# 2018112610006909, 2018112610006909
3. My mistake for not checked throughout their trading conditions before going live, but the spreads are MASSIVE, up to almost 6 pips in some cross pair eg: EURAUD,(compared to my other broker 1.7-1.9 pip) it is not even exotic pair. Heck I can even try to create synthetic pair and have lesser spread. EURUSD spread is quite high too, 2 pip - 2.2 pip. This makes FXTM basically not suitable for scalping at all. All these bonus and promotion does not make up for the fee I paid in spreads. I might check the ECN account to see if things could be better, highly doubt so.
4. I am afraid that my clients will get huge slippage from copying my trades, only 1 way to find out, but how can I be comfortable to recommend my friends and clients to FXTM with these performance? I am still a bit hopeful as I like the strategy manager system, and I hope this is just a lapse in FXTM service.
Review moderation team note
Please go ahead and leave a separate review for your other broker.
Reply by ForexTime (FXTM) submitted Nov 29, 2018:
Dear Clive Thien, thank you for your review. I am sorry to hear that you did not enjoy your experience with FXTM.
We trust that all your issues were addressed during your conversation with your Account Service Manager.
If you have any other questions, please do not hesitate to contact our official customer support team. Alternatively, get in touch with your personal Account Service manager.
Thank you, your FXTM Team.
afridi,
Pakistan, Pakistan,
Nov 26, 2018,
Registered user
Loving the fast service
I am with fxtm from almost 2 years. I have earner 7 times more thn I have deposited and all withdrawn successfully with no issue. Now they counted me as VIP client and I have my personal manager who daily calls me if I have an issue. I do not know why so many bad reviews here lol and thats true that most of the loosers will submit reviews and the Lions are busy n hunting cash :) if I face any issue in future I will share.
Thanks
Afridi
Reply by ForexTime (FXTM) submitted Nov 29, 2018:
Dear Afridi, thank you for your wonderful review. We hope to keep maintaining your high standards for an excellent trading experience. If you require more support, please do not hesitate to contact our customer support team.
Your FXTM team.
videoclipsy2,
Colombo, Sri Lanka,
Nov 18, 2018,
Registered user
Sampath
Normal broker, but they have very high swap rates.
Ex if I keep open EURUSD 0.3 lot trade for week, they add around - $75 swap fees. I think they are not suitable for swing trading at all.
Reply by ForexTime (FXTM) submitted Nov 22, 2018:
Dear videoclipsy2, thank you for your review! We do offer a swap-free option on all our accounts, except MT5. However, it does not apply to any exotic currencies.
You can select the swap-free option when opening a new trading account or enable it with the steps below:
1. Go to the ‘Accounts Overview’ section within MyFXTM.
2. Select the green arrow next to ‘Deposit’ on the trading account you wish to change to swap-free.
3. Choose the ‘Enable swap-free mode’ option.
The swap-free option is available for clients in selected countries. If the option isn’t available to your account, please email us at ''.
Please also note that there is a swap-free fee, which is charged for keeping positions open on each instrument over a certain period of time. The details can be found in our Contract Specifications page (), under Swap Free Fee and Swap Free days allowance sections.
For more information, please do not hesitate to contact our official customer support team. Alternatively, get in touch with your personal Account Service manager.
Thank you, your FXTM Team.
madhorseman,
Canada, Canada,
Nov 17, 2018,
Registered user
Super happy so far... Don't screw it up FXTM!
So far so good - account # 1127450 and have been trading on here for a couple weeks now and haven't encountered one issue. I've seen a lot of the bad reviews, but I would urge people to remember that users are more likely to leave reviews if they're angry - whether or not FXTM was in the wrong. From the looks of it, FXTM doesn't seem to be hiding or cowering, and they're trying their best to address concerns.
I really have nothing bad to say about FXTM - I set my account up, paid with Bitcoin, and within 48 hours, I was set up for trading on MT4.
As long as withdrawals go smoothly, and as long as they don't make that process difficult, I'll be a happy customer!
Reply by ForexTime (FXTM) submitted Nov 22, 2018:
Thank you madhorseman for your wonderful review. We hope to keep maintaining your high standards for an excellent trading experience. If you require more support, please do not hesitate to contact our customer support team.
Your FXTM Team.
Alex,
none, Bangladesh,
Nov 8, 2018,
Guest
Tread auto closed
first i choose forextime and deposit 150$ i maked 88$ profit in 2 day and withdraw .
3rd day set 2 trade 0.1 Lot and they reache on -127$ and auto closed then also i have 15$ on balanse but i can not understant why auto closed.. i see live chat the agent saying hold on please i hold and can not know about this..
Reply by ForexTime (FXTM) submitted Nov 14, 2018:
Dear Alex, we want to get to the bottom of this but we're not able to find your client details. We want to understand what has happened and help, but we’ll need some more details from you first. Please log in to your MyFXTM account and submit the 'Trading Operations' form. Our dedicated team will get back to you with a detailed explanation of what happened within five business days.
Thanks again for your cooperation and understanding. For more information, please don’t hesitate to contact our official customer support team. Alternatively, get in touch with your personal Account Service manager.
Thank you, your FXTM Team.
Rovans,
Nairobi, Kenya,
Oct 22, 2018,
Registered user
I have just opened an account and found that there is an option for local this case Nigerian the company headquartered in Nigeria?If so am afraid. Very afraid
Reply by ForexTime (FXTM) submitted Nov 2, 2018:
Dear Rovans, thank you for your review. Please be assured that the FXTM brand is authorized and regulated in various jurisdictions and operates through a number of local offices, including Nigeria. Specifically, FT Global Limited is regulated by the IFSC of Belize and has official representative offices in Lagos and Abuja.
The FXTM brand strives to maintain high standards of service as well as security for all of our clients to enjoy. If you are still unsure about something or have any other questions regarding this please do not hesitate to contact our official customer support team or through our official FXTM contact channels: .
Thank you, your FXTM Team.
Manish Mudgil,
India, India,
Oct 22, 2018,
Guest
FXTM made fake promises and closed trades
My Account Number is 1112180 and i have been trading with FXTM for just over a month.
I have numerous issues till now.
First, It's very hard to get in touch with my Accounts Manager (Nishant Dudey). Even if i call customer services, i get a response that he is busy or not available and no one else can call me either. If i call him, he disconnects my calls.
Second, When i opened the account, i was promised that loyalty bonus of $2 per standard lot trade and i haven't seen anything yet. I raised a ticket as well, however no response on it. Ticket number 2018101910006746 and its been oer 2 weeks.
Third, I had a trade open (order number 2019241151). The order was in profit and i had a trailing stop active, which was triggered as well. Now the deal cannot go in loss as the trailing stop is active and triggered. After 15 minutes i see the deal is closed in loss. Now sure how that is even possible. I have a ticket opened for that as well and as always no proper response (Ticket number 2018101610003174).
Fourth, I spoke to my accounts manager as i am not getting proper response and i want escalate it to Mr Junaid Tamboli as Nation Head he should what's happening. My accounts manager promised that he will get a callback to me from him, as he was not comfortable sharing his email address and nothing since then.
I used to think that for first few months at least i'll be treated good and all this is happening. If service is bad in just one month, not sure what future holds.
Reply by ForexTime (FXTM) submitted Nov 2, 2018:
Dear Manish, thank you for your review. I am sorry to hear that you did not enjoy your experience with FXTM. I have looked into your cases and have found ticket no. 2018101910006746 was submitted on the 19th of October and FXTM was able to resolve and respond to you by the 22nd of October.
Ticket no. 2018101610003174 took longer to resolve due to the intensity of the investigation. Please note we take any case of trade issues very seriously, however, we concluded that the trade was executed correctly, as we detailed in our response to you on the 31st of October.
For more information, please do not hesitate to contact our official customer support team. Alternatively, get in touch with your personal Account Service manager.
Thank you, your FXTM Team.
gliseg,
Limassol, Cyprus,
Oct 11, 2018,
Registered user
They rejected two times money withdrawal because i choose to withdraw USD and not in EUR when at the withdrawal procedure they give the option to choose EUR or USD. My account was in USD but they didn' t have conversion the USD in EUR so i contacted them back and ask how i will convert USD in EUR when you don't have conversion tool? I find a fast solution by myself opening an account in EUR and transfering the USD to EUR account. After i did again the withdrawal request and quess. ... they charged me around $52 because i open new account and they should close it so to not be active. I am wondering how Cysec in Cyprus check for normal operation of forex brokers. This makes me to not trust even Cysec. I must mention in past CYsec had IronFx to function normally when was classified as scam from many sites.
Reply by ForexTime (FXTM) submitted Oct 17, 2018:
Dear gliseg. Thank you for your review and sorry to hear that you did not enjoy your experience with FXTM. I have chased your issue up with our teams and can confirm that the company has carried out a thorough investigation. We have found that, although your most recent deposit was made in EUR, the trading account was denominated in USD. As previously mentioned, when you place a withdrawal through our mobile application, it needs to be done in the currency that the trading account is denominated and not from a different currency.
Please note that we have taken your feedback into consideration as we continue to improve our services while adhering to rigorous professional standards.
Furthermore, please note that the amount of 52 USD that you have mentioned is the exchange rate difference due to the transfer of your funds from a USD denominated trading account into a EUR denominated trading account. Kindly keep in mind that this amount would still have been exchanged at the point when you withdrew your funds back to your credit card in USD, as the amount would have been refunded in EUR.
For more information, please do not hesitate to contact our official customer support team. Alternatively, get in touch with your personal Account Service manager.
Thank you, your FXTM Team.
Donofzn,
South Africa,
Oct 11, 2018,
Registered user
Investment accounts on FXTM are scams!
I decided to join fxtm trading with my money...and within less than a week I've lost most of it... Now I understand Theres risks to trading but this is very suspicious. Here you can invest in investor accounts ( copy trading accounts)
Firstly I decided to invest in "Jojy" copy trading account. For 6 consecutive months he has made about 6000% profit (I know...unbelievable)...the day I decide to invest with him he plummets more than 5000%.
OK so I think maybe its a coincidence.
I decide to invest money into "Moneypower" copy trading account...he has continuously made profit for 1 whole year...the day I invest in him he plummets down 1200%!
You see the unimaginable coincidence of both these incidents happening only when i decide to invest.
I contacted FXTM support and they just put it down to hard luck...more like scamming to me
Reply by ForexTime (FXTM) submitted Oct 16, 2018:
Dear Donofzn, thank you for your review. We do understand your frustration regarding your trading results. We can see that we've been able to carefully investigate your enquiry and can confirm the following:
All your trades were performed correctly without any errors. However, both strategy managers that you followed are trading at a very aggressive risk level which caused you to lose most of your funds.
Please note that past performance does not guarantee future results, and that trading forex and CFDs involves significant risk which can result in the loss of your invested capital. You should not invest more than you can afford to lose and should ensure that you fully understand the risks involved.
We would like to reiterate that the Company always acts in the best interest of its Clients and works within a strict regulatory environment. The Company takes into consideration your feedback and will continuously improve its services while giving great emphasis in educating its clients and to provide transparency, security and professional services.
For more information, please don’t hesitate to contact our official customer support team. Alternatively, get in touch with your personal Account Service manager.
Thank you, your FXTM Team.
johnbuen,
Toronto, Canada,
Sep 24, 2018,
Registered user
Satisfied so far
Just would like to give my views.
I have been with FXTM for almost 2 years and so far withdrawals are good for my CENT and STANDARD account. The only issue I had is when they keep asking me to resend the bank statement or picture of my credit card during withdrawals and deposits, but got rectified when I told them that I have sent it multiple times and that they can get it from my previous uploads. Since then no more bank or credit card verification, deposit after is smooth and quite fast, though withdrawals still takes almost a week which I guess is standard for every broker.
Cheers,
Reply by ForexTime (FXTM) submitted Oct 16, 2018:
Thank you johnbuen for your wonderful review. We hope to keep maintaining your high standards for an excellent trading experience. If you require more support, please do not hesitate to contact our customer support team.
Your FXTM Team.
Matshediso,
South africa, South Africa,
Sep 23, 2018,
Registered user
Scammed by fxtm
One star for shot service. I lost lots of money. Every time I deposit they automatically open position on my behave and also they manipulate the figures. I have two accounts with different trading account and I always open same position at the same time and I would win on the other lose at fxtm. I have complaint but they are telling me about the ip address. I have provided them with all my IP address and claim that I use VPN and I dont. They make excuses and I have send them proof but no solution to how I will get my funds back . Its scam they make sure that you lose money and they know that you will put more to make up and you lose more. I hate them. Fxtm is a scam dont join them . Acc 1105340
Reply by ForexTime (FXTM) submitted Oct 8, 2018:
Dear Matshediso, we are sorry to hear you are still dissatisfied. As a regulated broker, the Company does not interfere with Clients’ trading activity, nor does it manipulate the prices received from its Liquidity Provider. This goes against our corporate and regulatory ethics.
Further to our ongoing communication in relation to your trading account 1105340, we have provided you a detailed explanation regarding your orders and we can assure you that all orders were correctly opened and closed as per the request from the mobile terminal. We have also provided you with a full list of IP addresses that were used for the opening and closing of your orders that show all IP addresses are located in South Africa. If you wish to know more information regarding the mentioned IP addresses, please contact your Internet Service Provider.
Thanks again for your cooperation and understanding. Please don’t hesitate to contact our official customer support team, alternatively, get in touch with your personal Account Service manager.
From your FXTM Team.
Sarah brown,
UK, United Kingdom,
Sep 4, 2018,
Guest
Awful. Was pressured badly into joining. Got told I would have help (didn't tell me it would cost another £250 minimum for the help). Was also told money in my account was mine and could withdraw at any time. I have been trying to withdraw money for over 4 weeks. ALL my emails are being ignored and number supplied does not exist!!! DO NOT touch!!!
Reply by ForexTime (FXTM) submitted Oct 16, 2018:
Dear Sarah, Thank you for your review. We are not sure we understand the issue, as we do not charge to help our clients. We have notified your account manager of this comment and they have tried to contact you several times without any response. Please make sure you visit the contact us page: for all the latest up-to-date contact information.
Alternatively, for any client support issues, you can also submit an inquiry form through your MyFXTM account and our dedicated team will get back to you with a detailed explanation within five business days. We hope we can help you resolve this issue as soon as possible.
Your FXTM Team.
yadgayan,
Auckland, New Zealand,
Aug 14, 2018,
Registered user
Please beware from this broker. you will see anonymous trades execute suddenly without you are knowing. I lost ~8000 because of those trades and close all the account with them.
Reply by ForexTime (FXTM) submitted Aug 16, 2018:
Dear yadgayan, sorry you feel this way, please note we have provided you with a detailed reply within ticket 2018081310005771.
Please remember that, as a regulated and compliant Company, we always act in our Clients’ best interests and strive to provide our clients with the best possible execution of their orders. The provision of professional, transparent and equal services to all Clients is one of the Company’s core values. FXTM does not interfere with Clients’ trading activity, nor does it manipulate the prices received from its Liquidity Provider. This goes against both regulation and our corporate ethics.
We remain at your disposal incase you have further questions or any clarification is required, the FXTM team.
madmen1988,
San Salvador, El Salvador,
Aug 13, 2018,
Registered user
Hi friends I want to tell them my experience with the broker FXTM,
I did made deposits around $500 and I did withdrawals and so I deposited again and I withdrawals again and so for two years,
I never problems to request my withdrawal and they paid me instantly.
I did see the terms of risk and it speak about that FXTM is not responsible of errors in the conection of orders.
I think if they read of the terms you will see that is not scam because we accept of terms.
But with respect of the spreads is other thing, I think that FXTM could be better with respect spreads in the special in Cent Accounts and ECN accounts
Mar 1, 2017 - 4 Stars Excellent broker. withdrawals very very fast in minutes, low deposits and free fees in deposit and withdrawals in some Wallets for example Neteller.
In LATAM ping is 189 ms is acceptably ,support in much idioms.
I work two years with the broker and any not problem
Reply by ForexTime (FXTM) submitted Aug 16, 2018:
Dear madmen1988, thank you for your review. It is important for us to understand clients’ feedback as this helps us improve conditions for everyone. Spreads on all our instruments are floating and not fixed, which means that they change based on market conditions. Because of this, spreads can be either lower or higher than the typical spread as stated in the contract specifications page on our website. For more information, please contact our official customer support team or get in touch with your personal Account Service Manager,
Your FXTM team.
ericjohndizon,
Abu Dhabi, United Arab Emirates,
Aug 11, 2018,
Registered user
Bad Broker!!!!!!
Don't make a deposit in this broker they will scam you. they increase the spread and the slippage is very high during the news event. if you value your money don't make a deposit.
Nov 15, 2017 - 1 Star stay away from this broker there are scammers. I traded here in FXTM for almost 1year my but this month they f*** my account they controlling my trades. I set my buy order but they triggered the buy limit. and also if I set my buy order during the news my buy order is sliding up to 300pips or more so you will not get profits from this. I am very angry with FOREXTIME
Reply by ForexTime (FXTM) submitted Feb 20, 2018 Dear ericjohndizon, thank you for your comments. We strive to provide our clients with the best possible execution of their orders. Our performance statistics are verified by PWC – you can see them on our website: . The Company does not interfere with Clients’ trading activity, nor does it manipulate the prices received from its Liquidity Provider. This goes against both regulation and our corporate ethics.
If you’d like, our Company can investigate your inquiry further and provide you with a specific explanation of what happened. Simply login to your MyFXTM account and submit the 'Trading Operations' form, providing your trading account, order number and a detailed explanation of your issue. Our dedicated team will look into the issue and get back to you to you within five business days.
Reply by ForexTime (FXTM) submitted Aug 15, 2018:
Dear ericjohndizon, we are sorry to hear you are still dissatisfied. In order for us to provide further support, please contact us directly and we will investigate what has happened with your account. As a regulated broker, the Company does not interfere with Clients’ trading activity, nor does it manipulate the prices received from its Liquidity Provider. This goes against our corporate ethics.
Thanks again for your cooperation and understanding. Please don’t hesitate to contact our official customer support team, alternatively, get in touch with your personal Account Service manager.
Thank you, from your FXTM Team.
Bokang,
South Africa,
Aug 5, 2018,
Guest
I haven't got my money even today!
DO NOT!! I REPEAT DO NOT OPEN ACCOUNT WITH THIS BROKER, UNLESS IF YOU WANNA REGRET! I CANT WITHDRAW MY MONEY, I SENT THEM MULTIPLE MESSAGES AND NOW THEY DO NOT RESPOND TO ME! NEVER CHOOSE THIS BROKER! THEY TOLD ME TO POST MY DOCUMENTS WHICH I SENT LONG TIME AGO
Reply by ForexTime (FXTM) submitted Aug 9, 2018:
Hi Bokang, we want to get to the bottom of this but we're not able to find your client details. We want to understand what has happened and help, but we’ll need some more details from you first.
Please log in to your MyFXTM account and submit the "Deposits and Withdrawals" form. Our dedicated team will get back to you within a maximum of five business days.
If you're having any sort of difficult with accessing your MyFXTM account, or would like to discuss this matter over the phone, please do not hesitate to get in touch with our official customer support team. Alternatively, you can also contact your personal Account Service manager.
NGS Samsudeen,
Istanbul, Turkey,
Jul 27, 2018,
Registered user
FXTM is Scam
Beware, you will loose all your money and they know how to make all your money to negative balance and loot it very cunning way.
Apr 18, 2018 - 1 Star I have opened account on the 12 of December 2017, they have scammed 4637+profit and bonus from me by 1 January. They looted all my money by fake stop-out. My trading account number is ECNZero2082666, the stop out and the spread was manipulative. when i am keeping watching they delete my openings.They manipulatively make the spread high delete and scam the funds deposited. I need all my money back and i am going to file a case here. informed three times giving them time for the last 3 months. Not yet returned my money. they dispute their own technical analyses. Untrustworthy and S scammers not recommend at all.
Apr 17, 2018 - 1 Star ForexTime(FXTM) scammed all money deposited 4637$ with in 20 days. They make the spread high to make the spread high and stop-out them and scam and rob the money. I opened ECN zero account 2082666. No one should trade with them. Not only my money but they looted my profit. Do not recommend at all. i requested my money 3 times not yet received. will be filing a case here.
Reply by ForexTime (FXTM) submitted Apr 20, 2018 Thank you for your comment. Please remember that, as a regulated and compliant Company, we always act in our Clients’ best interests and strive to provide our clients with the best possible execution of their orders. The provision of professional, transparent and equal services to all Clients is one of the Company’s core values. The Company does not interfere with Clients’ trading activity, nor does it manipulate the prices received from its Liquidity Provider. This goes against both regulation and our corporate ethics.
Please note that many order numbers of your trading account 2082666 were correctly closed by Stop Out. The Company has already provided you with an official detailed reply through ticket 2018041310007204.
Thanks again for your cooperation and understanding. For more information, please don’t hesitate to contact our official customer support team. Alternatively, get in touch with your personal Account Service manager.
Reply by ForexTime (FXTM) submitted Aug 2, 2018:
Dear NGS Samsudeen, as per our multiple correspondences, we have provided you with in-depth analysis and sufficient evidence which shows that there was no unusual activity involved in your trade. We would like to remind you that it is up to the client to understand the full risks involved in trading Forex and CFDs and can result in the loss of your invested capital. Before trading, please take into consideration your level of experience, investment objectives and seek independent financial advice if necessary. Please feel free to read FXTM’s full Risk Disclosure here:
Amer Omar,
Jordan, Jordan,
Jul 24, 2018,
Registered user
Great broker
I tried this company it's one of the best brokers, very good support, fast withdrawal, excellent services.
Reply by ForexTime (FXTM) submitted Aug 2, 2018:
Thank you Amer for your wonderful review! We hope to keep maintaining your high standards for an excellent trading experience. If you require more support, please do not hesitate to contact our customer support team.
Your FXTM Team.
Tomaso,
Port ELizabeth, South Africa,
Jul 23, 2018,
Registered user
Stay away from ForexTime(FXTM). I fyou are with them withdraw your money and run.
I never expected this. My TP was never executed. Now I am in loss. I rate the broker as a SCAMMER. Luckily I am on demo.
Reply by ForexTime (FXTM) submitted Jul 27, 2018:
Dear Tomaso, Thank you for your review. It is important for us to understand clients’ feedback as this helps us improve conditions for everyone. In a demo account, we provide you with access to all functions of our live account so you can explore and learn the platform functionality. If you are experiencing any difficulty with executing take profit, it is best to contact us directly so we can look into what happened and help you with your issue.Thanks again for your cooperation and understanding. For more information, please don’t hesitate to contact our official customer support team. Alternatively, get in touch with your personal Account Service manager.
Thank you, FXTM Team.
LALA,
JOHANNERSBURG, South Africa,
Jun 23, 2018,
Guest
STAY AWAY FROM FXTM, SCAMMERSSSSSSSS
STAY AWAY GUYS, EVIL BROKER, STAY AWAY, THEY CHARGE RIDICULOUS COMMISSION, IT CHANGES AS THEY WANT, I HAVE COMPLAINED MILLION TIMES, NO RESPOND WHATSOVER, THEY MOVED MY TP NEXT TO MY ORDER, INCREASED THE SPREAD, CLOSED MY ORDER ON A LOSS, FOR CADJPY NEWS ON THE 22 June 2018, 14: 30 CAT, PEOPLE MADE LOT OF MONEY FROM THAT TRADE, I MEAN A LOT OF MONEY, WHILE MY ORDER WAS CLOSED WITH A LOSS FOR THAT MATTER.
STAY WAY FROM FXTM, WITHDRAW ALL YOU MONEY AND RUN.
Reply by ForexTime (FXTM) submitted Jul 9, 2018:
Dear Trader, please remember that, as a regulated and compliant Company, we always act in our Clients’ best interests and strive to provide our clients with the best possible execution of their orders. The provision of professional, transparent and equal services to all Clients is one of the Company’s core values. FXTM does not interfere with Clients’ trading activity, nor does it manipulate the prices received from its Liquidity Provider. This goes against both regulation and our corporate ethics.
As you have chosen to remain anonymous, we feel there may be another explanation for your issue. We want to get to the bottom of this, but we’ll need some more details from you first. Log in to your MyFXTM account and submit the 'Trading Operations' form - our dedicated team will get back to you within five business days.
Thanks again for your cooperation and understanding. For more information, please don’t hesitate to contact our official customer support team. Alternatively, get in touch with your personal Account Service manager.
Your FXTM Team.
EdoBu,
Sabah, Malaysia,
May 23, 2018,
Registered user
If you're looking to trade with FXTM, please consider carefully the PRO and CONS.
Positiv:
+ Money is credited nearly instantly into the trading account. (don't know yet how fast I can transfer it back)
Negativ:
- Lagging at certain times of each day for at least 1-2 hours subsequently (MO-FR)
- S/L get frequently cleared without hitting and resulting in LOSS
- T/P are frequently ignored which results in LOSS once the market reverses
- You might wait for ages until you get an (non automated) response even by using the client inquiry form. Not to mention about refunds.
- Floating SPREADS which are HUUGE and can increase as much as they like covered by their T&C's
Reply by ForexTime (FXTM) submitted Jun 1, 2018:
Thank you for your review. It is important for us to understand clients’ feedback as this helps us improve conditions for everyone. We want to understand why you are experiencing these difficulties and get to the bottom of all the issues you mentioned.
In regards to your point about the Client Inquiries form, we take up to five business days in order to thoroughly investigate and provide a detailed response to our clients. Remember that you can always talk to someone straight away using our customer support live chat; alternatively, get in touch with your personal Account Service manager. Please do not hesitate to speak with us directly so that we can give you further support. Thank you.
GodDaddy,
Johor Bahru, Malaysia,
Apr 28, 2018,
Registered user
Trades did not close at TP
I am surprised by the number of complaints and bad reviews. I am a new user of FXTM and i am still using their services. I have yet to make any withdrawals so far, but their deposit methods are convenient and it went on smooth. I have not experienced anything out of the norm, except that my trades doesn't close at Take Profit, hence market reversal and i lose the money instead of getting the profit. Not once nor twice, yet numerous times.
Reply by ForexTime (FXTM) submitted May 1, 2018:
Dear Johor,
Thank you for your review, we appreciate the feedback! If you would like us to investigate what exactly happens when you go to take profit, simply login to your MyFXTM account and submit the 'Trading Operations' form, and provide us with your trading account, order number and a detailed explanation of what happened. Our dedicated team will look into it and get back to you to you with a detailed response within five business days.
Please don’t hesitate to contact our official customer support team or get in touch directly with your personal Account Service manager.
Thank you, FXTM Team.
Hasanko,
Kuwait,
Feb 23, 2018,
Registered user
Bad company playing with prices
I've been with them for years and for the first time I rate them bad. They manipulate your trade and your stop-loss. I've often noticed a lot of loss in my account and wondered why so I decided to watch every single candle activity and guess what, they close your trade even if you are in profit and they make it look like yous stop-loss was touched. I sent my screen to them and complained, nothing was done about it. Don't ever make the mistake of depositing your money here they are just criminals in disguise, you will never prosper in this brokers platform
also when you sent email to them with issues they excused that provider I had many screen shut with them about how they hit Stop out even prices on low with spreads 60 point one deal to stop you out
Run away from them donot trade with them take care
Reply by ForexTime (FXTM) submitted Mar 12, 2018:
Thanks for getting in touch. We’re sorry that the issue hasn’t been resolved to your satisfaction.
We want to get to the bottom of this, but we’ll need some more details from you first. Log in to your MyFXTM account and submit the 'Trading Operations' form - our dedicated team will get back to you within five business days.
Please remember that, as a regulated and compliant Company, we always act in our Clients’ best interests and strive to provide our clients with the best possible execution of their orders. The provision of professional, transparent and equal services to all Clients is one of the Company’s core values. The Company does not interfere with Clients’ trading activity, nor does it manipulate the prices received from its Liquidity Provider. This goes against both regulation and our corporate ethics.
Thanks again for your cooperation and understanding. For more information, please don’t hesitate to contact our official customer support team. Alternatively, get in touch with your personal Account Service manager.
maki,
Philippines,
Jan 26, 2018,
Guest
price manipulation
just checked GBPCHF crashed about 60 pips before it came back to original price on Jan 26 2018.(check 1 hour and 4 hour chart) , but when i checked on other site the price did not even crashed like that. Now I am hesitant to trade with them since I think that they are manipulating the price and took all the STOPS.
Reply by ForexTime (FXTM) submitted Feb 20, 2018:
Hi Maki, thank you for your comments. It is important for us to understand clients’ feedback as this helps us improve conditions for everyone. Our performance statistics are checked by PWC, and published on our website: . Feel free to check them out.
If you'd like, our Company can investigate your inquiry further and provide you with a specific explanation about what happened. Simply login to your MyFXTM account and submit the 'Trading Operations' form, providing your trading account, order number and a detailed explanation of your issue. Our dedicated team will look into the issue and reply to you within five business days.
Thank you for your cooperation and understanding. For more information, please contact our official customer support team or speak directly to your personal Account Service manager.
Rusgold,
Abuja, Nigeria,
Jan 5, 2018,
Registered user
Manipulators and criminal
I've been with them for years and for the first time I rate them bad. They manipulate your trade and your stop-loss. I've often noticed a lot of loss in my account and wondered why so I decided to watch every single candle activity and guess what, they close your trade even if you are in profit and they make it look like yous stop-loss was touched. I sent my screen to them and complained, nothing was done about it. Don't ever make the mistake of depositing your money here they are just criminals in disguise, you will never prosper in this brokers platform
Reply by ForexTime (FXTM) submitted Feb 20, 2018:
Thank you for your comment. Please remember that, as a regulated and compliant Company, we always act in our Clients’ best interests and strive to provide our clients with the best possible execution of their orders. The provision of professional, transparent and equal services to all Clients is one of the Company’s core values. The Company does not interfere with Clients’ trading activity, nor does it manipulate the prices received from its Liquidity Provider. This goes against both regulation and our corporate ethics.
If you'd like, our Company can investigate your inquiry further and provide you with a specific explanation of what happened. Simply login to your MyFXTM account and submit the 'Trading Operations' form, providing your trading account, order number and a detailed explanation of your issue. Our dedicated team will look into the issue and reply to you within five business days.
Thanks again for your cooperation and understanding. For more information, please don’t hesitate to contact our official customer support team. Alternatively, get in touch with your personal Account Service manager.
yuppa,
Sofia, Bulgaria,
Dec 24, 2017,
Registered user
not recommendable
1. Spreads on ECN Zero account are really huge, and they increase even more after the NY trading session closes.
2. During economic announcements the platform usually freezes, so you do not know what's happening with your orders or positions.
3. I've noticed that when I place an order, the platform EACH AND EVERY SINGLE TIME increases the spread by a lot just to touch the line of my orders and open a position.
4. Minimum size of many instruments, like Brent, crude, gas start at 0.10 lots,
Definitely do not recommend this pseudo broker.
Dec 17, 2017 - 2 Stars The spreads are really huge and are even widened during night and news announcements. I have registered now with a different broker, and they have significantly lower spreads. I will not trade with ForexTime anymore.
Reply by ForexTime (FXTM) submitted Feb 20, 2018:
Thanks for your comment. Spreads on all our instruments are floating and not fixed, which means that they change based on market conditions. Because of this, spreads can be either lower or higher than the typical spread as stated in the contract specifications page on our website. Furthermore, during important news announcements or fast market movements where increased volatility is expected, spreads may increase significantly from their average level. For more information, please contact our official customer support team or get in touch with your personal Account Service Manager.
If you’d like, our Company can investigate your inquiry further and provide you with a specific explanation of what happened. Simply login to your MyFXTM account and submit the 'Trading Operations' form, providing your trading account, order number and a detailed explanation of your issue. Our dedicated team will look into the issue and get back to you to you within five business days.
siyamcelamagabuko,
South Africa,
Dec 4, 2017,
Registered user
Its been 3 months and a week now with out the funds i had made a withdrawal on the 1st of September and it doesnt look the is any way forward on this matter and they have been requesting a lot of things which actually the bank has given them which is a proof that the funds are not there i guess i should contact fsb now and other regulators about this cause forextime doesnt want to help out at all
Nov 8, 2017 - No Rating It's been 9 weeks now without any money in my account and I have been sent from pillar to post by Forextime about my money currently I have submitted all what they have requested from my side but they keep on asking for stuff which actually they know the bank doesn't provide and currently they said I must call Mastercard cause they said Mastercard has confirmed that they Payment went through and its on the bank side which is actually a lie cause when I called Mastercard they said the are no funds which have been sent to my account
Oct 19, 2017 - No Rating Account no 50215331 i 'm Currently having problem with Forextime on the 1st of September 2017 I made a withdrawal of 2500 dollars after 2 weeks i had still not received funds on my bank account I contacted them regarding this then they sent me an Arn no i then contacted the bank which then the bank said they can't track the funds they need an Mt103 swift no then I went back to Forextime to request the Mt103 after few days they came back with a story that they need a letter of non receivale of funds in order to provide me with the Mt 103 which I actually didn't understand that why in the first place they needed a letter from me in order to be able to get the mt103 swift i then went to the bank more than 2 times which actually the bank said they don't provide such they provide only statements which is a confirmation that funds are not there...the bank provided me with the statements which showed that the funds were not there i sent the statements to Forextime then they promised to sort it out After a few days they came up again with the letter story and now still no one looks as if is willing to help....can Forextime come forward and explain this cause I don't think they did send the funds because if they had sent them they would have sent me longtime ago
Reply by ForexTime (FXTM) submitted Feb 20, 2018:
Hi siyamcelamagabuko, thanks for your comment. As explained in our ongoing communication, the Company has carefully investigated this matter and can confirm that your withdrawal request was handled properly and on time. This is clear in the relevant payment confirmations provided to you.
We must reiterate that any fault for the delay in receiving your funds lies solely with your Bank and MasterCard.
We take your feedback very seriously – it’s vital for helping us improve and provide a better service. We kindly ask you to update your review and let us know if you were satisfied with our service. If you require more information, please contact our official Back Office department or get in touch with your personal Account Service manager - we’ll be happy to help with any other issues or questions you might have. Thanks!
Minh Phuong,
Quang Ngai, Viet Nam,
Nov 20, 2017,
Guest
ForexTime (FXTM) is a big SCAMMER
SCAMMER..... They take control over my account : 2543462 with ticket number 1033923538 on 17 November 2017. I didn't do any trade on this date and now I finish all the money inside my account....
This broker is totally a "B-Book" broker that expect the traders to lose the trade. So...don't ever open account here...Don't ever believe whatever they say...
It's all lie
Reply by ForexTime (FXTM) submitted Feb 20, 2018:
Hi Minh Phuong, we appreciate your feedback, however, please note that the Company has already provided you with an official reply through ticket 2017112210003788. If you require additional information or have any questions, please do not hesitate to contact your dedicated Account Service Manager or our Customer Support team – they’ll be happy to help. Thank you.
Murugappan ,
Kuala Lumpur, Malaysia,
Nov 14, 2017,
Guest
Really bad broker who manipilates your trade.
Watch out! Big Scammer!
Over the last week all my trades have ended in loses and when i trace back i found that my trades were taken out on stop loss when they should have hit past the take profit. But the trades were not taken out on profit. When i asked them, they say it is the LP and market volatility. Bunch of cr**. Please stay away from this nonsense broker.
Reply by ForexTime (FXTM) submitted Feb 20, 2018:
Thank you for your comments. We strive to provide our clients with the best possible execution of their orders. Our performance statistics are verified by PWC – you can see them on our website: . The Company does not interfere with Clients’ trading activity, nor does it manipulate the prices received from its Liquidity Provider. This goes against both regulation and our corporate ethics.
If you’d like, our Company can investigate your inquiry further and provide you with a specific explanation of what happened. Simply login to your MyFXTM account and submit the 'Trading Operations' form, providing your trading account, order number and a detailed explanation of your issue. Our dedicated team will look into the issue and get back to you to you within five business days.
jtrader,
Seoul, Korea, Republic of,
Nov 12, 2017,
Registered user
Avoid!
This is a broker I had an account briefly and things seemed ok until it seemed like my stops were getting hit more liberally than they should. Checked their license and found it's an IFSE license--one of the poor licenses among brokers, based in Belize. Can't trust a dealing desk broker with ones of these kinds of regulatory licenses-- too much fishy stuff that could be happening that's too hard to prove.
Reply by ForexTime (FXTM) submitted Feb 20, 2018:
Dear jtrader, thanks for your comments - we appreciate the feedback. Please be assured that FT Global Ltd operates to the highest regulatory standards and always acts in the best interest of our Clients. We strive to provide our Clients with the best possible execution of their orders, and our performance statistics are verified by PWC – you can see them on our website: . The Company does not interfere with Clients’ trading activity, nor does it manipulate the prices received from its Liquidity Provider. This goes against both regulation and our corporate ethics.
If you’d like, our Company can investigate your inquiry further and provide you with a specific explanation of what happened. Simply login to your MyFXTM account and submit the 'Trading Operations' form, providing your trading account, order number and a detailed explanation of your issue. Our dedicated team will look into the issue and get back to you to you within five business days.
Helmut,
Paralimni, Cyprus,
Sep 11, 2017,
Guest
New account set up feels like a employment application
Today I wanted to open an ForexTime account and guess what - below the email request from a broker?? Now I am not looking for a job - just a trading account.
Thank you for your patience.
We kindly request that you provide us with the details of your Employment
History from 2008-01-01 until today. Please also note that the information you provide should also include the Company Names, Positions
Held and Location.
Reply by ForexTime (FXTM) submitted Feb 20, 2018:
Thanks for your feedback. We’d like to apologise for any inconvenience our emails have caused, we understand that it’s frustrating to be bombarded with messages.
However, we request all this information in order to protect you and help maintain a safe trading environment for our Clients. The requests are in accordance with international regulatory and due diligence requirements regarding Current Clients.
Thank you for your understanding. If you have any questions, please contact our official Customer Support team or your personal Account Service Manager.
Eguono14,
Port Harcourt, Nigeria,
Aug 1, 2017,
Registered user
I have ongoing trade and they adjusted the pips value for GPB/JPY and EUR/USD and also triggered a buy stop that I placed in my pending order and the market never got there.Kindly stay away from this broker.They are scams and they are on the verge on scamming Nigerians.
Reply by ForexTime (FXTM) submitted Feb 20, 2018:
Hi Eguono14, thank you for your comment. Please remember that, as a regulated and compliant Company, we always act in our Clients’ best interests and strive to provide our clients with the best possible execution of their orders. The provision of professional, transparent and equal services to all Clients is one of the Company’s core values. The Company does not interfere with Clients’ trading activity, nor does it manipulate the prices received from its Liquidity Provider. This goes against both regulation and our corporate ethics.
If you'd like, our Company can investigate your inquiry further and provide you with a specific explanation of what happened. Simply login to your MyFXTM account and submit the 'Trading Operations' form, providing your trading account, order number and a detailed explanation of your issue. Our dedicated team will look into the issue and reply to you within five business days.
Thanks again for your cooperation and understanding. For more information, please don’t hesitate to contact our official customer support team. Alternatively, get in touch with your personal Account Service manager.
Consumer Reviews
Jakob,
Frankfurt, Germany,
Jul 23, 2017,
Guest
very satisfied. recommand broker
been with fxtm for six month. deposit, withdraw, and trading all went really well. not sure why so many bad reviews here but i will continue trade with fxtm as the ecn account offers really attractive spread for eur/usd about 0.3-1 pip depends on the market condition
cocofire,
caracas, Venezuela,
Jul 12, 2017,
Registered user
helpme
help help ID MyFXTM: 60213253 deposited 25 usd in skrill the money has not told me credited to myaccount FXTM Cent 2526395
capture screem
help
Reply by ForexTime (FXTM) submitted Feb 20, 2018:
Thank you for your feedback. We investigated your inquiry further and found that the transaction ID1107517 you deposited into your trading account 2526395 was processed without delay.
We take your feedback very seriously – it’s vital for helping us improve and provide a better service. We kindly ask you to update your review and let us know if you were satisfied with our service. If you require more information, please contact our official Back Office department or get in touch with your personal Account Service manager - we’ll be happy to help with any other issues or questions you might have. Thanks!
moimmoor,
Berlin, Germany,
Jul 8, 2017,
Registered user
Misappropriation Of Money
I met a lady in Facebook .. She asked me to manage 20% of my account. On their recommendation an account was set up with FXTM and equipped with 3,000 €. Another account with AAAFX with 489.91 € was also entrusted to her. I thought that I can do something like this, since they can not stand the credit and can get their 20% commission only about me. Initially, it acted reasonably and achieved profits with small lots. Suddenly she acted great lotts and drove the account against the wall. She says she works on 200 accounts.
Now I have the suspicion that she is with the broker FXTM under a blanket and has made an agreement to make the accounts flat, since the broker is the main winner of this action. She wrote me orginal text:
Sory ,, i was in big trouble so i traded big lots for ib comisons ... i wanted to pay credit card bills
So ,, realy sorry ,, trust me, i will trade ur triplea account and recover all losses
Hands away from such companies.
Berlin, 2017.7.8
Reply by ForexTime (FXTM) submitted Feb 20, 2018:
Hi moimmoor, thank you for your review. FXTM does not manage any trading accounts. If you are approached by someone who claims to manage trading accounts, be aware that this does not comply with ForexTime policy, ethics or values. Under no circumstances should you provide them with your login or personal account details. Instead, you must let us know what has happened and we will investigate the situation and take appropriate action.
Our clients’ safety is of the utmost importance to us. We take all fraudulent activity extremely seriously. For more information, please contact our official Customer Support team () or your personal Account Service Manager. Thank you.
exsis20sr,
Dhaka, Bangladesh,
Jun 4, 2017,
Registered user
Best Forex Broker
I joined ForexTime (FXTM) since 2015. I satisfied their service because they strongly maintain their regulation. They given me Excellent Service. I decided to trade long time here. There Customer Service is Excellent as my language. At present i opened Strategy Manager account for Manage clients Account. Their Withdrawal process is so Fast. I had Never face any problem from FXTM.
I wish to long Live FXTM.
Thank You
Reply by ForexTime (FXTM) submitted Feb 20, 2018:
Thank you for your great review! We hope to keep maintaining your high standards for an excellent trading experience.
Carrie,
Kuala Lumpur, Malaysia,
May 19, 2017,
Guest
Stay away of any dealing desk broker
Fraud experts with their fake market, you never can win over a "dealing desk" that manipulates everything
Ace,
Singapore,
May 16, 2017,
Guest
High slippage and Stop hunt on all the trades. They must be using illegal admin plugins in their MT4. Metaquote software is not reliable anymore since there are more illegal admin plugins use by many FX Brokers.
Beware of this SCAM Broker
aariapoor,
Malaysia,
May 5, 2017,
Registered user
FXTM provides one of the worst available conditions for trading!
I have tried 23 different brokers (20 demos & 3 live) and found FXTM one of the worst one.
I nearly doubled my other 2 live accounts (even 3 times I doubled 3 demo account of FXTM), but I got stopped-out several times on my FXTM live account in the same time!!!
When it comes to the real money, they arm themselves for you ;)
Here are what I found interesting during my 1 year+ experience with FXTM:
1- Different chart data
There are several long wicks on some candles that you can’t see in any other broker or Treading View’s chart. (They acknowledge this “… prices may significantly differ from broker to broker as Forex Market is decentralized and each broker may have its own pool of Liquidity Providers… ”)
2- Wobbling of spreads
For a particular pair, for example, they say minimum spread is 1.1 and average spread is 1.2 but actually the minimum spread is 2.0 and even you can’t see this spread for few seconds, it’s changing rapidly all the time.
3- Margin / leverage adjustment during open/close sessions, news and weekends.
3 hours before closing of Friday session, they double margin requirements (this caused me margin call while my margin level was %500)
4- Ridicules widening of spreads
Sometimes widening of their spread during news events, reaches to 10 times higher and can hit your stop-loss or even stop you out.
5- The margin requirements differ for different instruments
6- Restriction of trade (and frozen charts) 10 min before market close and 15 minutes on opening (Monday session).
7- Disconnecting from server few times a day, especially during news event or volatile market conditions.
8- Not real “Swap Free” accounts
Swap-free was for 14 days but they reduced to 7 days only, after 7 days they start deducting the swap directly from your balance every night –even when position is still open.
Trade on exotic pairs with swap free account is disabled.
9- Limited chart / data on demo accounts.
10- There are fees for Deposit and Withdraw.
11- Robotic support / live chat
They don’t read or care what you’re typing or asking, they just copy and paste pre-defined answers.
Also see how FXTM dealing desk forced stop-out me before a big potential WIN
Daya,
India,
Apr 28, 2017,
Guest
I fund my a/c with 190 usd ,27.04.2017, using webmoney . its very complicated digital wallet. fxtm refused to fund my a/c. .i sent so many mails. but unable to attach my wmz page with email. so, i sent a printed copy of payment invoice,personal information . still they refused to fund my a/c. i terribly vexed .say goodby to wmz and forex....
Friday,
Lagos, Nigeria,
Apr 19, 2017,
Registered user
Pls, traders beware of fxtm, if they hv'nt steal your money just thank God and keep praying harder
On the 3rd March, 2017 at about 07:23:49 local time, i took a position to sell Silver at a price level of 17.741 with ticket number 1811557456 on a lots size of 0.1 and a total of $687.50 was automatically deducted from my trading account size of just $760 and thereafter i was immediately cutoff from the market meaning that the position i hope to sell Silver was not approve while charges on spread/commission was debited
FXSCAM,
Barna, Spain,
Mar 31, 2017,
Guest
FXRobmoney
this broker is a full scam , on micro account the margin level goes down with any motive , not imports what are u doing or have you a winning account of 500 dollars or more . The spread is innoperative at all and all the rest is like play with an unhetical roulette . On same way exist few and best brokers for deposit money. All yours are wheen warned.
Ricki Lynette,
mexico city, Mexico,
Mar 17, 2017,
Registered user
I do not know happened but when i downloaded FXTM free demo it shut my lap top down completely then it started back up again .Can someone explain this to me
mustafabilik,
Turkey,
Mar 7, 2017,
Registered user
this broker doesnt send my profit. they says they placed order at 22.02.2017 it is 08.03.2017 today. i didnt get my profit and i will never work whit them. my accaunt number 220181.
Reply by ForexTime (FXTM) submitted Mar 16, 2017:
Dear client, thanks for your comment and feedback! FXTM is a global regulated forex broker and takes clients' funds depositing and withdrawing experience as one of our the most important services. Please note that we have carefully investigated your enquiry from your trading account number 220181. All your profit withdrawal was processed successfully through your trading account correctly. If you need any further information, please do not hesitate to contact your dedicated Accounts Service Manager or our Customer Support, contact hotline: +44 203 734 10 25, or sending email to , FXTM professional team will be glad to serve you.
Waqar,
Pakistan,
Mar 6, 2017,
Guest
Scam Broker
Worst broker. They have every tool to make you loose the trade. Stop loss hunter, Your mt4 login will be delayed when your account is in draw down. Trades will be closed on the worst possible price. Don't use them at all. In short they technically do all the unethical things to make you loose the trade.
Reply by ForexTime (FXTM) submitted Mar 16, 2017:
Dear client, thanks for your comment and feedback! FXTM is a global regulated forex broker and takes clients' trading experience as one of our the most important services. Please note that our Company can investigate your enquiry further and provide you with specific explanations to your enquiry. In this respect, we suggest you to provide your account number here or directly contact with your account service manager to explain your issue. Our dedicated team will investigate and reply to you as soon as possible. Thank you for your cooperation and understanding. For any further information, please do not hesitate to contact your dedicated Accounts Service Manager or our Customer Support, hotline: +44 203 734 10 25, or sending email to , FXTM professional team will be glad to serve you.
alansoi,
Nairobi, Kenya,
Feb 27, 2017,
Registered user
FXTM SCAM
SCAM! They always block my withdrawal request via SKRILL with which i deposited. Poor support and no online chat. Don't deposit wit this broker. Account 2514343.
Reply by ForexTime (FXTM) submitted Mar 10, 2017:
Dear client, thanks for your comment and feedback! FXTM is a global regulated forex broker and takes clients' funds depositing and withdrawing experience as one of our the most important services. Please note that we have carefully investigated your enquiry from trading account 2514343. As we confirmed internally, your deposit on 20/09/16 was processed automatically. In order to approve your Skrill withdrawal request, you were asked to add the email used when you created your Skrill account. Please note that your withdrawal request was processed automatically as soon as we received your Moneybookers email confirmation on the 27/2/2017. There was no delay caused. Regarding to your comment of online chat, we have investigated that there is no record which represents that you have visited online chat before, and we must clarify that FXTM provides 5 days/24 hours customer support care via the Live Help online chat on our website, by phone and email. If you need any further information, please do not hesitate to contact your dedicated Accounts Service Manager or our Customer Support, hotline: +44 203 734 10 25 , or sending email to , FXTM professional team will be glad to serve you.
markdoc,
Glasgow, United Kingdom,
Jan 16, 2017,
Registered user
Withdrawing experience
Been with FXTM for the past couple of years now. I originally used Skrill on my first account, but after realising how unreliable Skrill were I moved away from Skrill. I stayed with FXTM of course. After having a horrendous issue with my bank where they froze my account I asked if I could have my funds transferred to another account.
My account manager Peter Daniel helped me with the process and after supplying documentation showing my bank account was frozen the funds were transferred to another account in my name quickly.
Cannot thank Peter and the team enough for helping me during this hard time and I look forward to working with these guys more in the future. I also have an account with Pepperstone and have to wait unfortunately another 30 days before I can withdraw to another bank.
HARISHC,
BANGALORE, India,
Nov 30, 2016,
Registered user
FXTM TRADE MANIPULATION
I would like to share my real time experience with FXTM fraud broker, these people manipulate your trades in a very cunning way that even charts are not actual.I do have trading account with fxtm mt4 account no; 2524290, on 0ct 7 2016 my trade has been manipulated on daily chart, i have attached details of trade below
Reply by ForexTime (FXTM) submitted Dec 6, 2016:
Dear Harish C,
FXTM prides itself on being very transparent and honest with their clients and you may also visit the Company’s website to view the performance statistics with respect to speed of execution,slippage and requotes as these are verified by PriceWaterhouseCoopers (PWC) an independent Audit Firm. During big trading events, the markets are highly volatile and can cause significant increase of spreads, increased slippage, and order execution speed may take longer than usual. We provide sufficient disclaimers on our website and emails informing our clients of this fact.
If you have any further questions regarding this matter, please do not hesitate to contact us directly.
Please see below the email we have previously sent you with ticket number 2016100710001786, receiving no response from your end. Thank you.
WITHOUT PREJUDICE
Further to your email below and the enquiry included therein as regards your order number #1015653659 of your trading account #2524290; our team has carefully investigated your query and concluded with the following:
Please note that your position was closed by Stop Loss got slipped during the abnormal market conditions.
Please note that GBP-based instruments was under strong pressure during last days.
Please be informed that this night, because of a very low liquidity GBP pairs have experienced drastic price movements on those instruments.
Please note that abnormal market conditions may be accompanied the following:
Significant increase of spreads;
Increased slippage;
Order execution speed may take longer than usual.
In the event of any dispute, our Server Log File is deemed to provide the most reliable source of information and has absolute priority in any assessment of a particular trade.
We trust that the matter of your email below has been dealt with. If you require additional information please do not hesitate to contact your dedicated Account Service Manager or our Customer Support.
Kind regards,
Eric - Official Representative of FXTM
liam9587,
Viet Nam,
Nov 26, 2016,
Registered user
refuse to take responibility on customer loss causing by their service
If they are still nice to you? Just wait, it is not your turn yet.
For the full story with proof please visit this link
At 03.31am UTC/GMT+7, November 16th 2016, I deposited US$400 into my FXTM account, and I've got a sms notification from HSBC for that transaction as proof of time the bank processes that transaction.
Mysteriously that transaction has stayed pending until 08:00pm UTC/GMT+7 same day at FXTM, after got home from office I was very shock knowing my transaction status stayed pending from early morning until that moment and I immediately reported to live chat person about that problem, if not so, I believe my account would have been wiped out with that kind of service. That unacceptable processing time of the transaction has costed me US$2273 with total 3 positions been stopped out at 09:24:43am; 09:24:46am; and 09:29:40am system time same day.
All of them are USDJPY pair with sell position, from 09:24:43am to 01:10:00pm system time that pair went up for approximately 57 pips and then dropped 120 pips from that moment to 03:05:00am November 17th 2016, system time. I am sure that if my US$400 deposit was processed without 17 hours delay, my positions would have not stopped out with that price chart condition.
I've submitted my enquiry about this problem and they denied and refused to take responsibility as they said they do nothing wrong.
Nov 25, 2016 - 1 Star The FIRST and the WORST broker I've ever experiences since my first trading. I deposited certain amount to increase the margin levels. My deposit has been delayed on purpose for more than 12 hours, yes more than 12 hours to process a deposit!!! as the result I lost more than US$2000 with 3 positions been stopped out due to margin call. I've submitted my request about this problem and the excuse they gave was ridiculous, they said they need time to check my transaction while it was not my first time depositing using my credit card!! the previous time it only took 15 minutes process my deposit, same credit card. At the end they refuse to take responsibility and claim that they did not do anything wrong. I've checked the price chart of the pair position got stopped out, if my deposit arrived on time like 15 to 30 mins as usual I wound not have lost my money. In this situation can I sue them or can I directly contact their regulator, I've got all evidence from bank statement and deposit history? Please give me some advice, really appreciate.
Shanti Putri,
Bandung, Indonesia,
Oct 27, 2016,
Registered user
Most honest broker for me, FXTM
Hi,
I am Shanti from Indonesia. MyFXTM ID is 60009577. I opened 3 accounts there, 1 Standard account and Cent account. I really reccommend this brokerage company for their care to the traders.
I am a really bad trader. I lose money and keep losing. They care about me and give me some psoitive motivation via email. FXTM regularly makes webinar and they really put effort in making their forex school (the education corner) beneficial for us.
I feel that FXTM is care about me so I conclude that FXTM is the real broker that do not oppose your position. They are REAL! not a scammer! They want to have you profitable, so that the traders can open many positions that allow them to gain profit from the spread. they really want us to open many positions, so that they educate the traders as hard as they can.
FXTM is honest. Love it!
Ciao from me.
best wishes,
Shanti
islam mahmoud,
Egypt,
Oct 12, 2016,
Registered user
Please solve my problem as soon as possible
I deposited in my account $ 500 by Skrill and I try to do to draw Skrill show me a message that I cant drag-and please do depository through this payment system before using it in the clouds
I want a solution to this problem and quickly
Account number 1023208
No. 610,321 deposit process
And I made inquiries about it in the office fxtm
No. inquiry 60245794
5x-strategy,
Italy,
Oct 8, 2016,
Registered user
I opened a strategy account (PAMM) with ForexTime. I wanna give notice only about the BIG PROBLEM about GBP on 07/10/2016. My scalper expert advisor open trades (ea have stop-loss 28 pips (280pips 5 digit) and 99 pips ( 990 pips 5 digit). Watch the SCREENSHOT about stoploss and ORDER CLOSED, from 150 to 450 pips (5 digit: to 1500 pips to 4500 pips ) HIGH SLIPPAGE.
I can understand a normal slippage during bad moments or news...but 150 to 450 NO!! (1500 to 4500) Im very very ANGRY.
I wrote to the support, their reply?
__________________________________________________
FOREX TIME reply:
"""WITHOUT PREJUDICE
Further to your email below and the enquiry included therein as regards your order number #6642601, # 6642607, # 6642618, # 6642625 and # 6642631 of your trading account #9026956; our team has carefully investigated your query and concluded with the following:
Please be informed that GBP-based instruments have experienced drastic price movements.
Please note that the disputed positions were executed during abnormal market conditions, which were accompanied with the following:
Significant increase of spreads;
Increased slippage;
Order execution speed may take longer than usual.
Please also be informed that Forex market is decentralized and each broker may have its own pool of Liquidity Providers and the prices (and spreads) may be different between brokers.
Therefore, the FXTM Server price is considered to be actual price and the prices of other brokers cannot be taken into consideration in disputable situations.
In the event of any dispute, our Server Log File is deemed to provide the most reliable source of information and has absolute priority in any assessment of a particular trade.
We trust that the matter of your email below has been dealt with. If you require additional information please do not hesitate to contact your dedicated Account Service Manager or our Customer Support."""
tonipras,
Indonesia,
Sep 30, 2016,
Registered user
This Broker is good, I have no problem withdrawing my profit many times, it is quickly. the costumer service is very friendly also.
Stomta,
Norway,
Sep 15, 2016,
Registered user
Good
So far i think this is a good broker and no bad experience with this. Accept small deposits and no hesitation with withdrawals.
Allan,
Malaysia, Malaysia,
Aug 5, 2016,
Guest
I never write any review for broker.. this is the first time and i hope is last time.. these is the worst broker and unethical broker i ever had.. I submit the request to link some IB .. the ticket got deleted after one month.. and they keep request me to submit to different email and the same request.. after 2 month follow up.. the new ticket got deleted agian without closure.. very unprofessional broker and irresponsible broker never entertain and give support to the user... terrible... dont waste time with them!!!
Brano,
Zilina ciry, Slovakia,
Jul 20, 2016,
Guest
Very good experience with this broker. Very friendly support. Money IN and OUT going in few minutes.
They has good spreads and all others conditions for trading.
Thank you FXTM
Tran Ngoc Nam,
, Viet Nam,
Jun 26, 2016,
Guest
Good support by Vietnamese person. But sometime have problem when i withdraw money. ( the rule Neteller alway 24h, but they make me wait by approved from ASM, if he not approved, customer can not withdraw), i have 2 time waiting for more than 48h of my withdrawal, and cancel it and make again. Generally, FXTM is good( account has many type: cent, zero, standard,Stratergy ascount...)
Khurram,
, Pakistan,
Apr 16, 2016,
Guest
When people works good we must have to appreciate them and I feel good to say that FXTM is my favourite Broker
1- No problem with Deposit and withdrawal
2- Support are quick repliers (I do online chat)
3- Good promotions, contests
4- Technical analysis with signals
5- Now FXTM manages a new web and its handling is too friendly
Gareth,
Yorkshire, United Kingdom,
Mar 28, 2016,
Guest
As a complete beginner of few months I have fallen into the common pitfalls dealing with some Forex brokers. Taking many calls from from brokers I had registered with I found a common theme of them trying to get get my deposit as quick as they can and making promises of unrealistic profits.
Today I registered with FXTM and received a call with a hour.
What a breath of fresh air this call was, He offered advice on my registration (if I needed help) with zero pressure. I was advised to learn to use there platform and was advised not to make any deposit until I was ready and even then was only advised to deposit a small amount. I was also offered free education with no deposit.
I will be looking forward to learning there platform and I am leaving this review to hopefully to reach people like my self with little experience in dealing with some of these companies.
Overall I left the call very happy with the advice given.
I am only leaving this a review for the initial contact and registration process.
Hope this helps.
LeoHuynh,
Ho Chi Minh, Viet Nam,
Mar 22, 2016,
Guest
Forextime is one of today's most prestigious companies. I'm glad that at forextime customers. I enjoyed forextime liquidity at very fast and convenient.
Martin E.,
PA, USA,
Feb 11, 2016,
Guest
I am leaving this review as a Partner/IB and not as a trader. I must say, their partnership program is one of the worst I've ever seen. It is dysfunctional! I sent tons of targeted traffic to their site, which converted very badly. I do have a list of referred accounts that show up in my account. Out of them, only 1 trader shows as ever depositing. Now, this one trader who deposited never made a penny of commission for me. I do not know what partner could ever possibly make money with these people. I work with many brokers. They are all better than ForexTime (FXTM)!
I could go on an on about this company. The partnership was bad from the very start. They did not even require me to verify my personal information. When I asked about this, they said I was good to go and start referring traders. It seems as if they had no intention of ever paying me to begin with. Even though they gave me permission to work as a partner and that there would be no restrictions whatsoever. Another example is how I was assigned a new manager the day after I was approved. The original manager mysteriously disappeared. Another thing is that I sent them proof that their partnership was not working correctly and they replied back confirming this is correct and the stats will not show properly in my account. I was told to just wait. To this day, it still doesn't work.
To summarize, I have tons of experience working with other brokers. This one scams their own partners or has a dysfunctional partnership infrastructure. Do not join them as an IB or partner.
Ogunniran Joel,
Port Harcourt, Nigeria,
Dec 21, 2015,
Guest
I started trading with FXTM 2014 May, honestly they have performed excellently well for me, in terms of withdrawal within 7 hours during working hours, crediting your account after deposit and response to client questions. To me their service is absolutely top notch. but they like giving people 100% so I give them 75.5 %
Carlos zapata,
Guanare-Portuguesa, Venezuela,
Dec 8, 2015,
Guest
I have seen them in recent time and decided to try them on demo account. So far they are showing good trading platform for 2 months of my demo trading, so looking forward to make some deposit and trade real.
Martin,
Sofia, Bulgaria,
Jul 28, 2015,
Guest
I opened a trading account with forextime by listening to their sales person farrukh Adeeb butt. He mentioned all kinds of bonus which is rubbish, it took my account by margin call even when the equity is there, he then says bonus will not support, it is just cash back which is a scam from this brokers of 200%. very unhethicals ways they use to get traders money.
Shubhra,
nadia, India,
Mar 27, 2015,
Guest
i have deposited usd 150 through local bank transfer....since then i have called them many times,everytime i have called them,they kept saying that my money is received and will be credited soon....after receiving fund,they should not be that much late....anyway,problem happens....i'll inform you,when i'll be credited....bad english....till then no star
Alex,
Toronto, Canada,
Mar 10, 2015,
Guest
I came from a horrible broker before signing up with these guys. Here's what won me over:
- Buttery Smooth registration process, thanks to a well designed website. My only suggestion is that the website does not remember and store the details on what documents were uploaded and retained. It goes blank after staff receive it, but you do get an email confirmation letting you know what the progress with your account is.
- Well designed website. Contrary to other brokers, the members area is equally good, and responsive.
- Many deposit and withdrawal methods, including CC. They've pretty much got all of them covered.
- Good support from rep. They will try to call you and respond to any questions you have. I was impressed.
- Email support is reliable, and response time is quite good.
- Online chat is not online as much as I'd like, but since they are competent, it's not needed as much as my last (failure) broker who needed constant nudging and reminders to do things I requested.
- Quick execution time
- Swap rates are quite low
- Fixed and Variable accounts.
I have yet to withdrawal funds, but have confidence that it will be fine. If not, it's nice to know I can reach out to the REP if needed to assist with issues.
fady ,
CAIRO, Egypt,
Feb 7, 2015,
Guest
FOREXTIME IS THE BEST BROKER EVER , EXCELLENT SUPPORT TEAM , EXCELLENT MARKET EXCUTION , VERY RAPID WITHDRAWAL , I M VERY BE HAPPY TO BE WITH THIS COMPANY
sheng,
manila, Philippines,
Feb 2, 2015,
Guest
The worst broker...my first withdrawal was fast..the 2nd withdrawal took me a month to get it after tons of live chats and emails to them..now my third wuthdrawal almost 2 months already but still I didnt get the fund...they promised me to send me the confirmation of transactions for me to verify to my bank but still they they did not send me..account service manager is no longer responding to my emails..even the back office..this is a scam broker..I will not recommend it to anyone..BEWARE!
Juris,
, Latvia,
Nov 10, 2014,
Guest
The issue has been SOLVED! FXTIME has paid full amount of rebates to my account. () It was delayed for unknown reasons for me, but in the end I am happy. Trade execution, customer service and other matters deserve full 5 starts. Proper broker.
2014-10-23 2Star It is october 23, year 2014 and forextime has not paid rebates for the month of september (). They had to do it in the first days of october, but they are seriously delaying. Why?!
I will update information about this matter.
harley adue,
port harcourt, Nigeria,
Nov 4, 2014,
Guest
I dont understand FXTM anymore. Do i call them a scam? i placed 2 trades with this company on eur/usd pair last week thursday i.e 30/10/2014: one was buy stop and the other was a sell stop position. i know my stop loss on the buy stop was hit but the sell stop was not hit on friday 31/10/2014 as they would claim. I sent them a mail telling about the statement of account they sent me that it was incorrect but uptill now there is no replied. i have sent them more than one mail but no reply. I called my account manager"OBASI WILFRED" he told me sent a mail to their support team mail() which i have did more than twice. Here is one of the mail that i sent to them:
Hello
I am Harley Adue with the account number:1000068
I sent you an email since last week's friday about my eur/usd sell
trade but you have not replied.
The Order number is 2000755233
pair:EUR/USD
entry:1.25450
stop loss:1.25900
take profit:1.25000
I didn't fail in this trade. I won it, because there's no time that
the price move upto 1.25600 not to talk of 1.25900 where my stop loss
were. So how did i lose the trade?
After losing my eur/usd buy trade my account balance was showing
428euro and on that friday afternoon i won the trade that you said i
lost which could have increased my account balance to 473euro.Pls
refund my account balance.
There was a mistake i know but refund me my money.
I also place another trade on 3/10/2014: buy stop and a sell stop on USD/JPY . My buy stop was hit they said but the Price didnt get to my Entry which was @ 114.053 and my stoploss @ 113.400 with a take profit of 115.000. The Order number is 2000768200.I know the price got to 114.033 but not 114.053.
Yosa Nyialor,
Vientiane, Lao People's Democratic Republic,
Aug 29, 2014,
Guest
This broker is a scam broker and very bad, I saw the advertisement of 200% bonus then I tried to open a real account and deposit $100 they provided me $200, so my equity is $300. After I lost all of my deposit fund $100 and my equity balance is still $200 but they blocked my account and mt account is disable for trade.
Reply by ForexTime (FXTM) submitted Sep 1, 2014:
Dear Yosa Nyialor, We are sorry to learn of your disappointment, but we would like to draw your attention to the terms and conditions of the 200% bonus promotion in the hope that it will clarify any misunderstanding. Point 7 of the terms and conditions clearly states the following: ?When the Client?s account reaches the point where Equity = Credit, the account will be stopped out. This will result in all open positions being closed and the account becoming read only status. The Client must make further deposits in order for FXTM to re-enable the account, and upon re-enabling of the account, the Client shall be entitled to receive the Rebate Bonus, subject to the terms and conditions of the present being met.? You can read all terms and conditions here. If you require any further clarification you can always get in touch with our dedicated customer support team. Forex Time is committed to providing outstanding trading services and support and we have a comprehensive process for managing complaints. In addition, Forex Time is an EU licensed and regulated firm and we are obliged by strict regulations to always act in the best interests of our clients. Yours sincerely FXTM Support Team 2016-02-22 UPDATE Please note that this was the part from our old terms and conditions which are no longer applicable. For current Cashback promotions you receive the bonus amount to your virtual wallet in MyFXTM and only the rebate for your trades is transferred to your balance. Therefore your will be stopped out based on the funds level you currently have on your account excluding credit which for this promotion is not applicable. Updated Terms & Conditions are available on our website:
Cynthia Enebele,
Lagos, Nigeria,
Aug 12, 2014,
Guest
I have been with FXTM since 2013. So far so good, it has been a positive experience. Deposit, Withdrawal and customer support is excellent.
Pedro Lopes,
, Portugal,
Jul 10, 2014,
Guest
I sent them an email complaining and they verified my account. The problem was solved. They also apologize for the inconvenience.
2014-07-09 2 Stars They have a terrible team for document review, I've sent my documents for the account approval, because my documents are written in Portuguese, including the (utility bill) used for the residence proof, they simply cannot approve my account because they apparently don't understand the address. With those same documents I've been able to get one account verified in another site. Either they don't want any more new clients or they are simply incompetent.
David Wong,
Hong Kong, Hong Kong,
Jun 11, 2014,
Guest
As a pro trader, EA user and scalper I would say this is overall a good broker in my experience.
Pros: Good choice of currency pairs & CFDs, solid customer support and fast execution speeds
Con: I want more serious trading competitions and not for demo accounts I am not a beginner
BHABANI,
INDIA, India,
May 30, 2014,
Guest
IT IS A VERY VERY WORST BROKER. IN THE WORLD I THINK..I DEPOSITED 334$ AND I GOT BONUS OF 200%.I DO PROFIT OF 150$.BUT WHEN EQUITY COMES TO 700$ MY AC IS WAIVED OUT. NEVER INVEST WITH THIS FRAUD BROKER
Reply by ForexTime (FXTM) submitted Jun 4, 2014:
In response to BHABANI?s post of 30 May 2014, we would like to clarify the terms and conditions of the FXTM 200% rebate bonus that is referred to. As per the associated T&C: ?When the Client?s account reaches the point where Equity = Credit, the account will be stopped out. This will result in all open positions being closed and the account becoming read only status. The Client must make further deposits in order for FXTM to re-enable the account, and upon re-enabling of the account, the Client shall be entitled to receive the Rebate Bonus, subject to the terms and conditions of the present being met.? The full T&C document can also be read here: We would encourage BHABANI to speak directly with our team as opposed to a public forum so that we can help to resolve any concerns promptly and positively. ForexTime has a thorough system for managing complaints and, as an EU licensed and regulated firm, we are obliged by strict regulations to always act in the best interest of all clients as illustrated in the terms and conditions available on our website. Regardless of which broker traders choose to trade with, it is strongly recommended that traders take the time to read and understand the terms and conditions that govern each promotion or bonus before accepting these conditions. FXTM Support Team Tel: +357 25 558777 2016-02-22 UPDATE Please note that this was the part from our old terms and conditions which are no longer applicable. For current Cashback promotions you receive the bonus amount to your virtual wallet in MyFXTM and only the rebate for your trades is transferred to your balance. Therefore your will be stopped out based on the funds level you currently have on your account excluding credit which for this promotion is not applicable. Updated Terms & Conditions are available on our website:
hisham younes,
alexandria, Egypt,
May 24, 2014,
Guest
now i had my first withdrew easy within 72 hours to my card ,it is ok to join this broker and if you are speaking arabic just ask for youssef and he will help you all the time
2014-03-19 4 Stars i have many accounts with many brokers , hotforex,xm. com excelmarket and Etoro
when i joined forextime it was within my idea (don't put all eggs in one basket )
my experience with them:
chat support very good
type of accounts they have many types and i am using standard one
phone support they will call you all the time to support you and offers you more and more promotions and facilities that i had about 7 calls during this month
spread very good
i hope i can give them 5 stars but i did not withdrew yet ,after my first withdrew i can do that
omer,
, Pakistan,
May 23, 2014,
Guest
Hello,
first of all lemme tell you all about me that I am a one broker man. I do not invest in many brokers but one.. I tried many brokers and one of them was fxtm.. i am giving my honest review based on my personal experience.. some people manipulate facts and give false reviews due to competition between brokers.. i assure you i am a simple trader and i am not paid for giving positive comments here.. if anyone wants to know about me can ask for my account history , deposit and withdrawls so that you can trust my opinion. i am happy to provide you all.. i have choosen fxtm over many brokers and i am with them from a good period of time..
i withdrawled so many times and my withdrawl was instantly deposited in my skrill account within an hour... i was never asked why i am withdrawing.. i withdrawled 4 times in 3 weeks without any problem..
regarding comments below i can say that the terms and conditions regarding bonus and commission is very clear.. i have read them understood them and i am very satisfied.. if someone do not want to pay commission , he can open mt5 account which is commission free and very fast platform..
i am just saying all this here cz i see some people are manipulating facts .. i always got the prompt response from the customer service reps with detailed support and assistance..
what i found interesting with this broker is once when i found that my margin is going down and i should deposit instantly to save my opened positions... i deposited and the amount entered in my account instantly although it was middle of the night and in the off hours of office timings.. and i got the required targeted margin..
Trust me if you really want instant deposits and withdrawls, lightning fast execution, news trading, 200% bonus on deposited amount, and last but not the least free trading environment in which you are the boss to take decisions , your platform will never hang , you will not get requotes and you would never be stopped to make profit and also you will never be stopped from withdrawing.. if you can trade wisely and can make profit you will get a very free hand here..
lastly i am challenging anybody here to prove me the employee or paid representative of fxtm.. you can ask the forum moderators about my ip address and location or anything you like...i have deposited more than $10,000$ with this broker and i will invest the same again..
so don't take me wrong and invest wisely... i hope my experience will help many people here...
Regards...
2014-03-22 5 Stars @ Oscar V
After reading your comment I couldn't stop myself from replying to u Mr Oscar... I strongly condemn your statement regarding requotes when a trader start earning profit.. Besides my ecn mt4 account I opened a standard mt4 account.. I have earned 47% profit and I didn't get a single requote yet.. spreads are very low and execution is pretty fast..
I would suggest traders to try this broker as I tried them on demo account first.. I found the exact conditions when I switched to the live account..its really worth trying...
2014-03-15 5 Stars Excellent Broker.. m using mt4 ecn account.... haven't got any requotes .. deposit is instant, within minutes available in trading account 24 hours a day.. I withdrawled from them and it took 2 hours.. customer service is awesome too.. I have no problems with them...
Baseline : If you know how to trade than you can easily earn and get profit in your hands...
wontuno,
, Indonesia,
Apr 11, 2014,
Guest
Talk with support, fantastic service IMO.
Just deposited and opened cent account for testing and looking forward to add another. I like the services, features and support, though laggy and buggy in server.
3 stars for now, less than I expected for new broker. will update after sometimes and making withdrawal.
Lily,
Hong Kong, Hong Kong,
Apr 10, 2014,
Guest
I agree with Hisham I also tried a lot of different brokers before finding this one. I'm using the OTW account which nobody else has so although I do keep an account with one other broker - more and more I trade with FXTM.The only downside for them is that they took a long time to approve my paperwork so I removed a star for this but otherwise very happy.
Beth Leong,
Study Room, Singapore,
Apr 3, 2014,
Guest
omar, I dont like to be the negative voice here. I started with FXTM ecn acct, the eurusd spread=1pip today and slapped with 4 cur units of eur as commission (abt usd5) thats 1.5, even worst than ANY major broker's standard acct, except bs brokers
FYI, most stp/ecn brokers, like ExcelMarket, IC Market, Armada (Armada admitted to stp with very tight spreads for ecn, not a true model ecn), have spreads of 0.1-0.5 for eu and added with commission is < 1.0.
No disrespect to any of the commentors here, read other trader's review and explore other brokerage offering and test out their demo accts, than do a more holistic comparison!
FXTM has yet to train their staff to be clear in their explanation, and 2 issues I have brought out which needs looking at
1) FXTM gives new traders 200% bonus. When I ask whether I could use this amt to trade, the answer was YES
CORRECTION: The bonus is added to Free Margin, Margin Required (that is amt required) to open a trade is ALWAYS deducted from BALANCE. It meant I cant used this to open a very much bigger lot, but since its credited into free margin, it meant my margin level % is higher and if there is a higher dd, my acct may not Stop Out Or Get Margin Call so long as it did not exceed those levels
2) The support staff insists that commission is usd4 per lot /RT
CORRECTION: Its 4 CUR units per million, that is, assume u buy eurusd @ 1.3315, its 4eur, or 4*1.3315 or abt usd5 per lot
For GU, its abt usd6 per lot.
Overall my experience with FXTM is VERY VERY VERY negative, and I will NEVER recommend them, especially those who are newbie. The only thing stopping me from giving them 1 star is the fact that FXTM did credit me back for the credit card charges for deposit!
Unless FXTM stepped up not just on their customer service but also on their ecn spreads, I can assure FXTM that they will have traders switching brokerages very much sooner!
Reply by ForexTime (FXTM) submitted Apr 7, 2014:
In response to Beth Leong?s post from 3 April 2014, we would like to clarify and reassure traders that ForexTime (FXTM) always has the interests of its clients as a priority. While we are disappointed to see such comments on a public forum, ForexTime does have a thorough system for managing complaints. Ms Leong has already been contacted by our team and has been provided with clarification to her query. As an EU licensed and regulated firm, we are obliged by strict regulations to always act in the best interest of all clients as illustrated in the terms and conditions available on our website. The level of transparency we maintain extends to all elements of our promotions and we not only encourage clients to read these terms & conditions beforehand but it is also a prerequisite to registering for any offer. Please note that ForexTime provides floating spreads. This means that in certain times of the day, depending on trading conditions, the spread might be higher than usual and this is common for any ECN broker. For those interested in seeing our spreads in real time and to even compare them to other brokers, they can do so on these independent links: ForexTime is dedicated to providing exceptional and transparent services to all of our clients and we thank Ms Leong for her suggestions. We make sure that we apply all our clients' feedback as part of our ongoing review process which ensures we remain at the forefront of the forex community. Thank you
Izzam,
KL, Malaysia,
Feb 15, 2014,
Guest
Recently I have made a deposit into account but got delay due to using my debit card which is there is no printed name on the card.
After sending few documentation to proof that I am the owner of the card, they processed it. Account funding and received rebates after few hours with the help of their customer representative named Marek and Chevi, many thanks to them.
So far I had no problem with them, have not made any withdraw yet. I wish them a good success.
David Veselý,
Czech, Czech Republic,
Feb 12, 2014,
Guest
I like FXTM because they offer good spreads and nice trading speed. They are communicating with me so nicely about all these things so I know to make good decisions. I will continue to trade with them because i had bad experienced with other brokers and when you find nice one you stay. So far i take over 2000 proffits.
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